See below for our most commonly asked questions. If you have a question that isn’t covered below, please email us at firstname.lastname@example.org and we will gladly assist you.
Q. How does shipping work?
A. Artisan Charms ships goods worldwide and you can enjoy insured shipping on every order.
Q. How much does shipping cost?
A. Our current promotion offers Free Shipping worldwide. This offer will last until Feb 28th.
Q. What are your shipping times for U.S. and Canada.
A. Please allow 10-16 Business Days for order processing and shipping time due to high demand.
Q. What are your shipping times for the Rest of the World?
A. Please allow 12-18 Business Days for order processing/shipping due to high demand.
Q. How am I protected with shipping?
A. We offer the best buyer protection and customer satisfaction. Our shipping service is insured so if you have any problems, please contact us at email@example.com
Q.How do I track my order?
A. We will send you the respective tracking number once your order has been shipped. You can track your order on our website (Order Tracking tab on the main header).
Q. What if I need help placing an order?
A. Please email us at firstname.lastname@example.org with your questions/concerns and one of our awesome team members will get back to you within 24 hours.
Q. I need to change my order, how can I do this?
A. If you would like to make any changes, please let us know ASAP after ordering. Once your order has been processed, we cannot make any changes to the order.
Q. Do you have any promotion codes?
A. We regularly send promotion codes, discounts, and other offers to subscribers of our newsletter. See our home page to subscribe today.
Q. If I enter my email address will you sell my information?
A. We 100% do not (nor will we ever) sell our customers information of any type. Emails are strictly for follow-up, and to send our valued customers newsletters of our promotions and coupons for discounts.
Q. Is Artisan Charms a safe website to order from?
A. Absolutely, we don’t keep any of your credit card information. It’s all processed either by PayPal or by our reputable third-party credit card processor, Stripe, who handles billions of dollars every year (your choice). Artisan Charms uses the latest generation industry SSL encryptions to protect all of your details.
Q. What payment methods do you accept?
A. We accept Visa, MasterCard, Discover, American Express, JCP, Diners Club, and PayPal.
Q. What currencies do you accept?
A. We accept the following payments: U.S. Dollar, British Pound, Euro, Canadian Dollar, and Australian Dollar. We will introduce new currencies to our store in the coming weeks. You are able to adjust the currency in real time while shopping (top right-hand corner).
Q. What is your return policy?
A. We offer a 30 day (from the date of product receipt) return policy. You will be responsible for shipping costs for refunds. Please refer to the Refund Policy page for more information. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Q. When will I get my money back?
A. We will process returns within 24-48 hours of receipt of the product and will notify you once complete.